One Stop Service Center serves as an integrated center that provides students and staff with convenient and efficient services. It offers both online and offline access to appointment scheduling, enquiries and business handling.

Located on the east side of the first floor of the Administration Building, the Center is divided into several functional areas, including counter service area, 24-hour self-service area, waiting area, talent service workstation, and negotiation room. Currently, the Center offers three major types of services, including student affairs, logistics services, and IT services, covering various issues such as accommodation, campus card, student activities, academic affairs, security, IT support, feedback and lost and found. Meanwhile, talent service workstation offers enquiries about visas, entry and exit permits service.

With the ongoing development of the Center, it aims to expand its service to provide more comprehensive and all-around services for students and faculty across the campus.

Service Hours

Counter Service: Monday to Friday, 9:30 am - 12:00 pm, 2:30 pm - 5:00 pm（except for public holiday）

Talent Service Workstation: Wednesday, 2:30 pm - 5:00 pm（According to Notification）

Self-service: 24 hours *7（under construction）

Links

Offline Service Booking: https://onestop.hkust-gz.edu.cn/tp_shp/appointment/wx/deptlist

Online Service System: https://onestop-online.hkust-gz.edu.cn/

Contact

Tel:

• Student Affairs: 020-88339141
• Logistics Services: 020-88339142
• IT Services: 020-88339143

Email: onestopservicecenter@hkust-gz.edu.cn